Privacy Policy
Last Updated: 17 August 2026
Grace Vista (“Grace Vista”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, gracevista.in (the “Website”), contact us, make an enquiry, or use our hospitality services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.
By using our Website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
A. Information You Provide
This may include:
Full name
Mobile or telephone number
Email address
Residential or correspondence address
Booking and reservation details
Check-in and check-out information
Number of guests
Food and dining preferences
Event or meeting requirements
Enquiry details and communications with us
Information provided through contact, enquiry, or booking forms
Any other information you voluntarily provide to us
Where necessary for providing a service, we may also receive information relating to payments or transactions. Payment information may be processed by authorised payment service providers or booking platforms rather than being stored directly by us.
B. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Date and time of your visit
Pages viewed
Referring website or source
General website usage information
This information may be used for website security, analytics, troubleshooting, and improving our Website and services.
2. How We Use Your Information
We may use your personal information to:
Process and manage hotel enquiries and reservations
Respond to your questions and requests
Provide accommodation, dining, event, meeting, and related services
Communicate with you regarding your booking or enquiry
Confirm or modify reservations
Provide customer support
Process payments where applicable
Improve our Website, services, facilities, and guest experience
Send service-related communications
Send promotional or marketing communications where permitted and where applicable
Prevent fraud, misuse, unauthorised access, or other unlawful activity
Maintain records and comply with applicable legal and regulatory requirements
Protect the rights, property, safety, and security of Grace Vista, our guests, employees, and visitors
We will seek to process personal data for specified and lawful purposes and, where consent is relied upon, in accordance with applicable data-protection requirements. The Digital Personal Data Protection Act, 2023 provides for consent to be free, specific, informed, and unambiguous, and provides for withdrawal of consent in circumstances where consent is the basis of processing.
3. Booking and Third-Party Services
Our Website may provide links or booking options that direct you to third-party websites or platforms, including online travel agencies and booking providers.
When you choose to make a reservation through a third-party platform, your personal information may be collected and processed by that third party according to its own privacy policy and terms.
Grace Vista is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before submitting your personal information.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
Enable essential website functionality
Remember preferences
Understand how visitors use our Website
Improve website performance and user experience
Support analytics and, where applicable, marketing activities
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
5. Sharing of Personal Information
We may share personal information where reasonably necessary with:
Our employees and authorised personnel
Service providers assisting us with website hosting, technology, communications, payment processing, reservations, customer support, analytics, or other business functions
Booking and travel platforms where you choose to make a reservation through them
Professional advisers and service providers
Government authorities, regulators, law-enforcement agencies, or other parties where required or permitted by applicable law
Other parties where necessary to protect the rights, safety, security, or property of Grace Vista, our guests, or others
We do not intend to sell your personal information to third parties.
Where third parties process personal data on our behalf, we seek to use appropriate contractual, organisational, and technical measures consistent with applicable law.
6. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You should also take appropriate steps to protect your account, device, passwords, and other credentials.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal practices.
8. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
Request information about the processing of your personal data
Request correction of inaccurate or incomplete personal information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request assistance regarding the exercise of applicable data-protection rights
Raise a grievance regarding the processing of your personal information
Requests may be subject to verification and applicable legal limitations.
Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
9. Marketing Communications
Where permitted by applicable law, we may use your contact information to send information about our services, offers, events, dining experiences, or other promotional activities.
Where consent is required, we will seek appropriate consent.
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us using the details provided below.
Please note that you may continue to receive essential service-related communications, such as booking confirmations or important information relating to a reservation.
10. Children’s Privacy
Our Website and services are not intended to knowingly collect personal information directly from children except where such information is appropriately provided by a parent, guardian, or as otherwise permitted by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
11. External Links
Our Website may contain links to external websites, including booking platforms, social media platforms, tourism websites, payment providers, or other third-party websites.
We are not responsible for the privacy practices or content of those external websites. Your use of such websites is subject to their respective terms and privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact Grace Vista through our official Connect page or the contact details provided on our Website.
Grace Vista
Website: gracevista.in
For privacy-related enquiries, please include sufficient information to help us identify your request and verify your identity where necessary.
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to privacy or the processing of personal information shall be subject to the applicable laws and jurisdiction of the competent courts in India.
Important: This Privacy Policy is intended as a general website policy and should be reviewed by Grace Vista’s legal adviser before publication, particularly to confirm the hotel’s legal entity name, registered/business address, privacy contact details, booking/payment providers, analytics and advertising tools, cookie usage, and applicable data-retention practices.