Terms & Conditions
Last Updated: 17 August 2026
Welcome to the Grace Vista website (“Website”). This Website is operated by Grace Vista (“Grace Vista”, “we”, “us”, or “our”).
By accessing or using this Website, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before using the Website or making a booking or enquiry.
1. Use of the Website
You may use this Website for lawful purposes and for obtaining information about Grace Vista, our accommodation, dining, events, meetings, facilities, and services.
You agree not to:
Use the Website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to the Website or its systems
Interfere with the operation or security of the Website
Copy, reproduce, modify, distribute, or exploit Website content without our prior written permission
Introduce malicious code, viruses, or other harmful material
Use automated systems to scrape, copy, or collect Website content without permission
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
2. Information on the Website
We make reasonable efforts to ensure that information published on the Website is accurate and up to date.
However, photographs, descriptions, room features, facilities, menus, prices, availability, opening hours, event details, and other information may change from time to time.
Accordingly, we do not guarantee that all information displayed on the Website will always be complete, accurate, current, or available.
Grace Vista reserves the right to correct errors, update information, modify services, or change facilities and offerings without prior notice where reasonably necessary.
3. Hotel Reservations
Accommodation reservations may be made directly with Grace Vista or through third-party booking platforms.
A reservation is subject to availability and the booking terms applicable to the selected rate, room type, package, or booking platform.
Specific booking conditions may include:
Check-in and check-out times
Cancellation and modification conditions
Payment requirements
Refund conditions
Identification requirements
Deposit or advance-payment requirements
Additional guest or occupancy charges
Applicable taxes and government levies
Special requests and availability
The specific conditions applicable to a reservation will depend on the rate and booking channel selected at the time of booking.
4. Third-Party Booking Platforms
The Website may contain links to or integrations with third-party booking websites and travel platforms.
If you make a reservation through a third-party platform, the booking may be governed by that platform’s terms, cancellation policy, payment terms, and other conditions in addition to the applicable Grace Vista policies.
Grace Vista is not responsible for errors, interruptions, cancellations, payment issues, or other matters arising from a third-party booking platform, except to the extent caused directly by Grace Vista.
5. Rates and Taxes
Room rates, dining prices, event charges, packages, and other prices displayed on the Website may change without prior notice.
Unless expressly stated otherwise, applicable taxes, government charges, service charges, or other fees may be additional.
The final price applicable to a reservation or service will be communicated through the relevant booking or confirmation process.
6. Check-In and Guest Requirements
Guests may be required to provide valid identification and other information required by applicable law or hotel policy at check-in.
Grace Vista reserves the right to refuse check-in where:
Required identification is not provided
The booking cannot be reasonably verified
Applicable payment requirements have not been fulfilled
The guest violates applicable hotel rules or legal requirements
There are reasonable grounds relating to safety, security, fraud, or unlawful activity
Additional requirements may apply to guests, children, visitors, pets, or occupants depending on the accommodation and applicable hotel policies.
7. Cancellation and Modification
Cancellation and modification conditions vary depending on the booking rate, package, reservation channel, and applicable offer.
Guests should review the cancellation and modification conditions presented at the time of booking.
Where a reservation is made through a third-party booking platform, cancellation or modification requests may need to be made directly through that platform.
8. Special Requests
We will make reasonable efforts to accommodate special requests, including room preferences, dietary requirements, event arrangements, or other guest requests.
However, special requests are subject to availability and cannot be guaranteed unless expressly confirmed by Grace Vista.
9. Dining
Dining facilities, menus, operating hours, prices, and availability may change without prior notice.
Guests should inform our team of relevant dietary requirements or allergies before ordering.
Although we may take reasonable precautions, Grace Vista cannot guarantee that food products will be completely free from traces of allergens or cross-contamination.
10. Events and Meetings
Events, conferences, meetings, celebrations, and other functions are subject to availability and specific terms agreed at the time of booking.
Event arrangements may include separate terms relating to:
Venue availability
Guest capacity
Food and beverage arrangements
Advance payments or deposits
Cancellation charges
Decoration and external vendors
Audio-visual equipment
Timings
Damage or additional charges
Applicable taxes and service charges
The terms communicated in an event quotation, agreement, or confirmation may take precedence over general Website information.
11. Guest Conduct
Guests and visitors are expected to behave respectfully and comply with applicable laws and Grace Vista’s reasonable hotel policies.
We reserve the right to take appropriate action, including asking a guest to leave the premises, where conduct:
Threatens the safety or wellbeing of guests, visitors, or staff
Causes unreasonable disturbance
Damages hotel property
Involves unlawful activity
Violates applicable hotel rules
Creates a significant health, safety, or security concern
Additional charges may apply for damage to hotel property or other costs caused by a guest or visitor, subject to applicable law.
12. Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings.
Grace Vista will handle lost-and-found matters in accordance with its applicable hotel procedures and policies.
Guests should not leave valuable items unattended and should use any available security facilities appropriately.
13. Website Content and Intellectual Property
Unless otherwise stated, the content of this Website, including text, photographs, graphics, logos, designs, videos, icons, and other materials, is owned by or licensed to Grace Vista and is protected by applicable intellectual-property laws.
You may view and use the Website for personal and legitimate purposes.
You may not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit Website content without prior written permission from Grace Vista.
The Grace Vista name, logo, branding, and associated marks may not be used without appropriate authorisation.
14. Third-Party Links
The Website may contain links to websites or services operated by third parties.
These links are provided for convenience and do not necessarily constitute an endorsement or recommendation by Grace Vista.
We do not control third-party websites and are not responsible for their content, availability, security, privacy practices, products, or services.
Your use of third-party websites is subject to their respective terms and policies.
15. Website Availability
We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable due to maintenance, technical issues, upgrades, security incidents, internet connectivity problems, or circumstances beyond our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Grace Vista will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or reliance on information provided through the Website.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
17. Force Majeure
Grace Vista shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, fire, flood, epidemic or pandemic restrictions, government actions, war, civil disturbance, strikes, power or telecommunications failures, severe weather, or other events beyond reasonable control.
18. Privacy
Your use of the Website and submission of personal information is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
19. Changes to These Terms
Grace Vista may modify these Terms from time to time.
Updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in India.
21. Contact Us
If you have questions regarding these Terms & Conditions, bookings, services, or Website use, please contact Grace Vista through our official Website.
Grace Vista
Website: gracevista.in
For booking-related matters, please refer to your booking confirmation or contact the hotel using the contact information provided on our Website.
Disclaimer: These Terms & Conditions are a general website template and should be reviewed by Grace Vista’s legal adviser before publication. In particular, the final version should be updated with the hotel’s exact legal entity name, registered address, booking/cancellation rules, check-in and check-out times, payment policies, event terms, and any specific hotel rules.